Operation Support System

TBL’s Convergent Universal Billing And Customer Care System (CUBICS) is a powerful Operations Support System, which helps improve customer satisfaction and enhances operational effectiveness and efficiency by automated online addressing of the whole gamut of business requirements of telecom service providers and other service sector industries

To meet the OSS needs of service providers and telecom administrations, the generic core of CUBICS has been designed and packaged with an extensive framework of features and functionality.  The system is customized and adapted to the unique needs of specific service provider on case-to-case basis.

Technology

• Platform Independent

• Hardware Independent

• RDBMS : Oracle 8i and above

• Front-end : Oracle developer suite

• Architecture : 3 tier modular client/server

• Integration : EAI Framework using open APIs

• Interfaces : TMN / Q3 for Telecom switches / NEs

Key Features

• Single point customer profiling

• Multi-level customer hierarchy

• Convergent billing – landline, GSM, VoIP, IP,

• Broadband, cable, DSL

• Flexible pricing/rating schemes

• Real-time rating

• Multiple parameter rating- Duration,

• Point of origin, QoS, Bytes, Distance, Time band

• On-demand Hot billing

• Auto allocation

• Alternate connectivity

• TAR Management

• Settlement with Reconciliation

• Trouble Ticketing

• Automatic Routine Testing

• Interactive Testing

• Fault Pattern Analysis

• Acquisition & retention analysis

• Account Receivable

• Force Management and work scheduling

• Appointment Scheduling with Customers

• Directory printing

• Yellow Pages

Special Features

• Web Enabled Customer self care

• Multi-currency support

• Seamless Integration with

  •  Mediation system

  •  CRM system

  •  Financial Accounting systems

  •  Fraud Management system

•      Multi level and function level security

•      High availability and disaster recovery

•     Electronic Invoicing

•     Scalable with Load balancing

•    Low time to introduce New service

CUBICS is designed using a modular approach with open systems connectivity for phased integration of new heterogeneous systems. This helps telecom service providers to tune the system implementation in accordance with technology Upgradation plan keeping the budget under control and maximising the return on investment (ROI). CUBICS, on account of its design features, offers immense inherent benefits. Some of these are enumerated hereunder:

• Modular Structure

• Flexible and customisable

• Integrated database

• Graphical User Interface

• Parameterised

When you need a customised solution to achieve significant market advantage, we bring carefully selected best breed of telecom and IT specialists to the project. Our skill set in data migration, database design, data collection, analysis and other critical areas can create a tailor- made package specifically designed to return the best- and fastest possible- bottom line benefits.

TBL’s products and development projects are based on a common minimum design criteria catering to the following considerations

• Portability

Product portability to enable use on a variety of computers systems and operating systems ranging from desktop micros to mid-frame and mainframes.

• Flexibility And Modularity

Modularity to enable module-wise implementation in customer selectable module combinations and flexibility for customer specific adaptation/customization.

• Ease Of Use

Easy to learn and easy to use software to minimize start up time for production use by the end users and low investments in training.

• Security

Multi Level System security provided at the company/division, terminal, operator, function, file and field levels for protection of sensitive data.

• Parameterisation

Parameterised design for on-the-fly changes by the customer – extremely critical in today’s competitive scenario.